Frequently Asked Questions
Everything you need to know about your Heria training gear and apparel.
How long does shipping take for Heria equipment?
Domestic orders typically process within 2-3 business days. Depending on your location, shipping usually takes 5-7 business days, while international orders may take 10-21 business days.
What is the return policy for weighted vests?
We offer a 30-day return policy on all unworn apparel and unused equipment. Items must be in their original packaging with all tags attached to be eligible for a refund.
Do you ship your fitness products internationally?
Yes, we ship Heria apparel and calisthenics equipment worldwide. Please note that international orders may be subject to customs fees and import duties depending on your country's regulations.
How do I care for my Heria apparel to ensure longevity?
To maintain the quality of your gear, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using bleach or ironing directly on the printed graphics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer installment plans via Afterpay for eligible orders.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.